Administrator – Part Time – Pontyclun

Part-Time Customer Care & Administrative Assistant Llantrisant
£13.50 per hour
15 hours per week | Permanent
Monday, Tuesday & Friday | Approx. 9:30am – 2:30pm

Are you organised, switched on and naturally someone who likes to get to the bottom of things?

We’re recruiting for a Part-Time Customer Care & Administrative Assistant to join an established and friendly construction business based in Llantrisant.

This is a genuinely varied role combining customer care, administration and some marketing support. You’ll be joining a small office team where no two days are exactly the same, and full training will be provided on the construction side of the position.

What you’ll be doing A large part of your role will focus on customer care, managing queries relating to completed housing projects. You’ll monitor the customer care inbox, review reported defects, gather the right information and determine the appropriate next steps.

You’ll also:

Arrange customer care appointments and coordinate with site teams
Manage inboxes, documentation and electronic filing
Communicate with subcontractors and internal teams
Support with office stock, deliveries and general administration
Compile meeting minutes and assist with incoming calls and emails
Help gather information and photographs for case studies and company updates
Provide general support to the administration team and DirectorsWhat we’re looking for You don’t need construction experience. What matters far more is how you work.

We’re looking for someone who is:

Highly organised with excellent attention to detail
Confident using Microsoft systems and learning new software
Comfortable working in a largely paperless environment
Inquisitive and confident enough to ask questions
Able to follow established processes and keep accurate records
Proactive, dependable and happy working across a varied workloadYou’ll need to be someone who doesn’t simply accept information at face value. Some customer queries require a little investigation, so being able to ask the right questions and think logically will be really important.

The role This is a permanent, part-time position working approximately 15 hours per week across three days. The proposed pattern is Monday, Tuesday and Friday, around 9:30am–2:30pm, although there may be some flexibility around the exact hours.

You’ll receive full training and work closely with an experienced member of the team who has previously managed the customer care function.

Benefits
£13.50 per hour
25 days annual leave plus bank holidays, pro rata
Simplyhealth cash plan
Access to a 24/7 GP service
Counselling support
Cycle scheme
Workplace pension
On-site parking
Supportive, established office teamIf you’re looking for a part-time role with school-friendly hours, plenty of variety and the opportunity to become a valued part of a close-knit team, we’d love to hear from you.

Apply today

Salary: £13.50 – £15/hour

Job Type: Permanent, Part Time

Location: Llantrisant