Customer Services
PART TIME FLEXIBLE HOURS FTC
We are seeking Customer Service Advisors to join a growing team and play a key role in delivering outstanding service to customers. This is an exciting opportunity to support a fast-paced, customer-centric environment, working closely with internal teams to ensure smooth day-to-day operations. The ideal candidate is proactive, detail-oriented, and thrives in a collaborative, cross-functional setting.
About the client: Experts in foreign exchange services, committed to delivering exceptional customer experiences.
Key Responsibilities:
* Handle daily customer queries professionally and efficiently.
* Support customers and management team.
* Meet and exceed KPIs.
* Answer calls, respond to questions, and reroute calls.
* Log and resolve queries via various communication channels.
* Maintain records using systems like D365.
* Assist new team members during induction.
* Share customer concerns with the Line Manager.
* Complete administrative tasks and prepare reports.
Ideal Candidate Profile:
* Experience in a call centre/customer service environment.
* Proficient in Microsoft systems.
* At least 5 GCSEs including English and Mathematics.
* Customer-focused with excellent communication skills.
* Ability to work under pressure.
Personal Attributes:
* Effective communication and listening skills.
* Team player.
* Organised and detail-oriented.
* Adaptable and flexible.
* Continuous improvement mindset.
Apply Now!
Northreach is a dynamic recruitment agency that connects businesses with top talent in the cell & gene therapy, fintech, and digital sectors. Our mission is to provide a seamless and personalized recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation, and professional growth.
Salary: £25000/annum Pro-Rata
Job Type: Contract, Part Time
Location: Datchet, Royal Borough of Windsor and Maidenhead
To apply for this job please visit www.cv-library.co.uk.