Part Time – Customer Service Adviser – Part Time – Edinburgh

Customer Services

Part Time Customer Service Adviser

Purpose of job:

To provide a professional inbound sales function for the client in line with client contractual agreements, selling from warm leads highly marketable, industry standard home safety products.

Responsibilities and End Results:

1. Identify customer’s needs and potential opportunities, converting these into sales.

2. Providing general product information.

3. Dealing with enquiries related to the client’s product range, whilst providing a high standard of service to the client’s customer base.

4. To respond to all customer enquires within given timescales, efficiently and effectively.

5. To develop and maintain a full technical knowledge of client products and services.

6. To deal with all correspondence as requested/required.

7. Logging of all calls accurately, in line with procedure and processing orders.

Experience, Knowledge and Skill Required:

Full details of both pre and post training minimum skills are held within the department. Pre-recruitment experience, knowledge and skills required are:

1. Has customer service skills;

2. Has excellent communication skills;

3. Has good organizational skills;

4. Preferably has previous sales experience;

5. Works on own initiative and works well under pressure, in order to achieve deadlines and targets.

6. Has good knowledge of MS Word/Excel;

The training will be full-time and will last for 2 weeks.


Job Type: Permanent, Contract, Part Time

Location: Edinburgh, City of Edinburgh

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