PART TIME – CUSTOMER SERVICE / ADMINISTRATOR – Part Time – Annesley

Customer Services

PART TIME – CUSTOMER SERVICE / ADMINISTRATOR

WORKING DAYS/HOURS: MONDAY, THURSDAY & FRIDAY 9AM – 5PM (24 HOURS PER WEEK)

NG15, NOTTINGHAM (ON SITE PARKING)

£12.30 PER HOUR

STARTING ASAP

TEMP TO PERM

We are seeking a dynamic and customer-focused Customer Care Advisor to join our clients team. You will be responsible for providing exceptional service to clients, addressing their need and resolving all queries.

Responsibilities:

* Answer incoming calls and process query which may include placing an order, arranging a credit or collection and process any necessary actions in a timely manner

* Input orders ensuring all information is accurate

* Make outbound calls as per the relevant call schedule

* Offer alternatives when products are out of stock or products are discontinued

* Stay up to date with and actively promote products/special offers current promotions

* Manage multiple daily tasks simultaneously including inbound calls, releasing draft orders, outbound calls and customer emails

* Drive efficiency and encourage customers to use our website and support them through the journey

* Work as a team to deliver world class customer service ensuring flexibility to meet our customer needs.

Person Specification:

* Customer service experience by phone

* Be able to work on own initiative to deliver business objectives

* Proficient in Microsoft office suite – essential

* Previous admin experience

Salary: £12.30/hour

Job Type: Temporary, Part Time

Location: NG15, Annesley, Nottinghamshire

To apply for this job please visit www.cv-library.co.uk.