Helpdesk Coordinator – Part Time – Birmingham

Customer Service Coordinator – Part time hours

Immediate Start
Temporary Contract
Birmingham City Centre
10am to 4pm, Monday to Friday
Responsibilities Included:

Providing first-line technical support to clients and customers
Troubleshooting technical issues and resolving them in a timely manner
Escalating complex issues to the appropriate team members
Maintaining accurate records of all support requests and resolutions
Providing regular updates to clients and customers on the status of their support requests
Deliver exceptional customer service
Managing general enquiries
Skills and Attributes:

Excellent communication skills, both written and verbal
Strong problem-solving skills and the ability to think creatively
Ability to work well under pressure and manage multiple tasks simultaneously
Strong attention to detail and the ability to work in a fast-paced environment
Experience working with helpdesk software and other technical tools
Proactive
Can-do attitude

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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Salary: £11.50 – £12.00/hour

Job Type: Temporary, Part Time

Location: Birmingham, West Midlands