Job Title: Part Time Customer Service Representative
Salary: £8,500 pro rata
Position: Part Time, Permanent (20 hours per week – 8:15am – 12:15pm Monday to Friday)
FMG is the UK’s leading provider of fleet incident management and specialist vehicle recovery. The Fleet Incident Management Team manage over 60,000 claims each year and are the first point of contact for all customers and suppliers.
Due to continued growth, we are now seeking to expand our Customer Service team with ambitious individuals who have a passion, desire and a great attitude, resolving each incident with world class customer service. We put our customers at the heart of everything we do making our lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart. When you join us, you’ll enjoy a structured training programme and we will continue to develop you in your role through on-going coaching and support. You will continue to learn and build your skills and as you progress your salary will too. The working hours for this role are non-negotiable so please only apply if you are able to work 8:15am-12:15pm Monday to Friday.
To be successful, you will need to be up for the challenge, with great listening skills, lots of empathy and the determination to go the extra mile for customers.
Resolving complex problems and able to build a good understanding of the services you will provide
A positive telephone manner
Confident with computers
A strong drive for getting it right first time
Good team-working skills
Identifying customer’s needs through communication and passionate customer serviceWhat’s in it for you?
Supporting you to be the best you can, we’ll prepare you for success right from the start. When you join FMG, you’ll enjoy a structured training programme and during your first 12 months, we will continue to develop you in your role through on-going coaching and support so that you have a really great first year. Your development doesn’t stop there however as you will go on to learn and build further skills and as you progress your salary will too.
You’ll enjoy some fantastic benefits too. For instance:
Competitive salary and quarterly performance bonus
25 days holiday increasing to 28 with length of service
Contributory pension scheme
Save As You Earn scheme – an opportunity to buy shares in parent company at a discounted price
Free eye tests
Free car parking / shuttle bus for staff travelling on public transport
Modern break out areas with kitchen facilities and TV area, and shower facilities for those that want to take advantage of our cycle to work scheme.Please click the APPLY button to send your CV and Covering Letter for this role.
Candidates with relevant experience or job titles of; Part Time Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Part Time, Customer Service, Customer Services Officer, Administrator, Admin will be considered for this role.
Salary: £8500/annum benefits
Job Type: Permanent, Part Time
Location: Huddersfield, West Yorkshire
To apply for this job please visit www.cv-library.co.uk.