Customer Service Assistant – Part Time – Low Fell & Chowdene

  • Part Time
  • Gateshead
  • £13569/annum USD / Year
  • Salary: £13569/annum

Customer Services


Immediate start available
12 – 15-month maternity cover
Salary of £13,569 (22 hours per week)
(Wednesday to Friday), 09.00am – 5.00pm Friday (4:30pm finish)
Holidays pro rata
A large business in stature but a great feel and culture
Company pension scheme THE BUSINESS
Our client based in Team Valley are seeking a customer service assistant working 3 days a week, who are a long-standing world leader in delivering sustainable indoor climate comfort solutions. Focusing on smart products that are more intelligent, sustainable, and a better visual fit in modern homes, they are constantly pushing the boundaries within their field.


Collaborate with the client’s external sales team and customers to produce accurate quotations and input sales orders.
Maintain the client’s CRM database and manage the sales email inbox, ensuring timely and professional responses.
Regularly review the sales order book, ensuring accurate invoice dates and effective communication with production, warehouse, and transport teams.
Develop positive relationships with internal sales teams and handle enquiries promptly, liaising with Finance to resolve invoice and order queries efficiently.
Manage and maintain accurate order, quotation, failure, and complaints logs, ensuring compliance with internal policies and a tidy office.
Focus on continuous improvement, recommend process enhancements, ensure cost-effective operations, and convert competitors’ equipment specifications to client alternatives.
Be flexible to cover other roles during holidays/sickness to maintain customer service levels.

Strong communication skills, both internal and external; good phone skills.
Team player, eager to learn, and understands business operations.
Excellent listener, understands customer needs, and committed to high customer service.
Proactive, professional, self-motivated, positive attitude, and initiative-driven.
Highly organized, manages multiple priorities, meets deadlines, and has excellent time management.
Flexible, adaptable to new ideas, performs well under pressure, and creative problem solver.
Builds good relationships, tactful and diplomatic, personable, and polite.
Proficient in MS Office and ERP systems; keen to learn technical aspects.

If you have the relevant experience click ‘Apply Now’ alternatively Kieran Gill is the point of contact for this position. He can be contacted on (phone number removed) or at (url removed)

Salary: £13569/annum

Job Type: Part Time

Location: Gateshead

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