Collections Advisor (Part Time) – Part Time – Skelmersdale

Customer Services

Part Time Collections Officer – Skelmersdale – Salary negotiable DOE – Pro rata

This is a superb opportunity for a Collections Officer to join an ambitious expanding UK Credit Management Company based at their head offices in Skelmersdale. Reporting to the Collections Manager, you will recover outstanding monies owed to the company’s clients.

Hours are Part time, ideally Monday to Friday, 12-5pm.

Collections Officer Main Responsibilities will include:

* Respond to telephone calls and allocating these to staff as appropriate. When necessary take messages for staff and ensuring that these are passed on, presenting a professional and helpful image to enquirers

* Respond to letters received into the office, from Clients, Debtors or 3rd Parties within 48 hours, using professional conduct and in line with the Financial Conduct Authority & Credit Services Association Debt Collection guidance

* Deal with outgoing mail and ensure that it is placed in the corresponding trays to ensure correct postage is applied

* Contact all debtors under remit and recover outstanding debts inclusive of FM charges and client interest which have been applied to the accounts

* Liaise with debtors and clients in relation to any disputed debt or any proof of debt which may be required

* Update the FM database upon each action you initiate

* When placing debtors on arrangements ensure all relevant documentation is passed to the accounts department

* Ensure debts which require collections visits are passed to Collections Manager for authorisation and notes are placed on the database of your intentions

* Ensure all overseas debts which are over 21 days old and no communication has been made are passed to the International Collections Department.

* Undertake additional administration tasks as directed

* Respond professionally to all clients and their respective debtors at all times

* To work to deadlines and respond in a flexible way to the demands of the work

The salary on offer for this position is negotiable + commission/bonus.

If you are interested in this role please apply for immediate consideration.

Salary: £18000 – £24000/annum Pro Rata

Job Type: Part Time

Location: WN8, Skelmersdale, Lancashire

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