Call Centre Executive
Earn over £14ph *OTE
Hours: 9.00am to 19.00pm Monday to Friday, and weekend opening hours are Saturday 9.30am to 16.30pm and Sunday’s 9.30am to 14.00pm.
The hours for the role advertised are 25 hrs per week Monday to Friday, 14.00pm to 19.00pm. You will also be required to work two weekend days per month and these are in addition to your contracted hours on a rota basis.
We currently have an exciting opportunity for Contact Centre Executives to join our clients growing team and help drive the Company forward.
The role of the Contact Centre executive involves dealing with prospective customers through incoming calls, building rapport, booking appointments and explaining the key features and benefits of the company and its products. This is an excellent opportunity for the right person to make a positive impact to the business.
Dealing with the elderly and vulnerable demands patience and understanding so the successful candidate must ensure our service is delivered with empathy and integrity at all times.
•Work in a call centre based office
•To handle and convert customer enquiries, by answering incoming calls, making outgoing calls & by responding to written instruction (i.e. letter, e-mail) with the objective of arranging appointments efficiently.
•To verify with the customer that all data is correct and that the customer is advised of the appointment date & time. Accurately record all details and information.
•To ring through all new leads and all outstanding leads on a daily basis to convert to an appointment which meets the Company criteria.
•Provide outstanding customer service.
•B2C Telemarketing and call centre experience
•Target driven and self motivated
•Proven track record of achieving targets
•Good listener, resilient with a strong focus on empathy and integrity.
•Excellent telephony and computer skills, such as office applications, emails and CRM systems.
•customer service: 1 year (Preferred)
•call centre: 2 years (Preferred)
Workforce Office Appointments team fill hundreds of temporary, temp to perm and permanent vacancies throughout Worcestershire and South Birmingham every Year.
Operating from multiple registration centres across Redditch, Worcester and Kidderminster, our team offer a unique service tailored to match your exact needs and can assist you with the following job categories: Clerical / Administration, Call Centre, Customer Services, Sales & New business development, secretarial & PA, Accountancy & Finance, Professional and management!!
We are always searching for the best talent, so if you know anyone, why not recommend them to one of our professional team who will be more than happy to help.
Worcestershire’s Leading Recruiter
Salary: £9 – £10/hour
Job Type: Part Time
To apply for this job please visit www.cv-library.co.uk.